Privacy Policy

Ojasa operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

We may collect or process the following categories of personal information:

• Contact details: name, address, billing address, shipping address, phone number, and email address.
• Financial information: payment card information, transaction details, and other payment details.
• Account information: username, password, security questions, preferences and settings.
• Transaction information: items you view, put in your cart, or purchase, return, exchange or cancel.
• Communications with us: information you include when sending a customer support inquiry.
• Device information: device, browser, or network connection, IP address, and other unique identifiers.
• Usage information: information regarding your interaction with the Services.

Personal Information Sources

We may collect personal information from:

• Directly from you: when you create an account, visit or use the Services, or communicate with us.
• Automatically through the Services: from your device when you use our services, and through cookies and similar technologies.
• From our service providers: when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

• Provide, Tailor, and Improve the Services: to process payments, fulfill orders, manage your account, arrange shipping, and create a customized shopping experience.
• Marketing and Advertising: to send marketing and promotional communications by email or postal mail.
• Security and Fraud Prevention: to authenticate your account, provide a secure payment experience, and detect fraudulent activity.
• Communicating with You: to provide customer support and maintain our business relationship.
• Legal Reasons: to comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

We may disclose your personal information to:

• Vendors and third parties who perform services on our behalf (e.g. payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• Business and marketing partners to provide marketing services.
• When you direct or consent to disclosure (e.g. to ship products or through social media integrations).
• Our affiliates or within our corporate group.
• In connection with a business transaction such as a merger, or to comply with legal obligations.

Third Party Websites and Links

The Services may provide links to websites operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply endorsement of their content.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information about children under the age of majority. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us to request deletion.

Security and Retention of Your Information

No security measures are perfect or impenetrable. We recommend that you do not use unsecure channels to communicate sensitive information to us. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights:

• Right to Access / Know: request access to personal information we hold about you.
• Right to Delete: request that we delete personal information we maintain about you.
• Right to Correct: request that we correct inaccurate personal information.
• Right of Portability: receive a copy of your personal information and request transfer to a third party.
• Right to Opt out of Sale or Sharing for Targeted Advertising: opt out of the “sale” or “share” of your personal information for targeted advertising purposes.
• Managing Communication Preferences: opt out of promotional emails at any time using the unsubscribe option.

If you reside in the UK or European Economic Area, you may additionally have:

• Objection to Processing and Restriction of Processing.
• Withdrawal of Consent.

You may exercise any of these rights by contacting us using the contact details provided below.

Complaints

If you have complaints about how we process your personal information, please contact us. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website and update the “Last updated” date.

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